In the event that your product shows manufacturing defect damage, you can go to a Green Bear physical store or write to us at In case you write an email, please use the subject WARRANTY REQUEST and include in the mail the personal data of the buyer of the product and images of this.

All our products have a 3-month warranty against manufacturing defects.

In order to make the guarantee effective, you must meet the following conditions:

- Present original ID or purchase invoice.
- Request it within the validity period of the guarantee.
- Product in optimal hygienic conditions.

The guarantee will NOT be effective if there is evidence of misuse of the product by the customer. Escala Creativa S.A.S., depending on the case, you will have the right to repair, replace or refund the money paid for the product.

In Colombia, in accordance with Law 1480 of 2011 and Unique Decree 1074 of 2015, in order to make the guarantee or product exchange effective, it is necessary that the consumer:
i) report the damage to the product or the reason for the change.
ii) make the product available to the vendor.
iii) indicate the date of purchase.